Resolved -
What was the Impact: Email notifications from Kaltura Meeting Experience (KME) were not sending, including password resets and user invitations. Normal performance has been restored and emails are now sending normally.
Current Status: The issue was resolved by our email service provider, and emails sends have been verified by our team.
What to Expect Next: This incident is now resolved.
Apr 6, 14:11 UTC
Identified -
What is the Impact: Email notifications from Kaltura Meeting Experience (KME) are currently not being sent, including password resets and user invitations.
Current Status: We are awaiting a resolution from our email service provider.
What to Expect Next: The next update will be posted before the end of day Eastern time.
Apr 6, 10:56 UTC
Investigating -
What is the Impact: Email notifications from Kaltura Meeting Experience (KME) are currently not being sent, including password resets and user invitations.
Current Status: We are currently investigating an issue with our email service provider, and our engineering team is investigating options to mitigate it.
What to Expect Next: The next update will be posted within 1 hour.
Apr 6, 09:45 UTC