Resolved -
This incident has been resolved.
May 20, 14:53 UTC
Monitoring -
Monitoring - An issue introduced in google's chrome browser version 101 for windows may affect audio/video devices functionality in kaltura's virtual classroom and webinar rooms. Google has already released an update for chrome fixing this issue. In case you are using version 101 please make sure to update your browser to the latest version 101.0.4951.67. Note: Latest version of Microsoft edge browser for windows may cause similar issues, we will update as soon as we know of a similar fix by Microsoft.
May 18, 15:48 UTC
Resolved -
What was the Issue: Chats and Breakout Rooms were not responsive.
Сurrent Status: The issue has been revolved, the root cause was identified and a hotfix was deployed. We have verified that Chats and Breakout Rooms are operational.
What to Expect Next: The issue has been resolved and this incident will now be closed.
May 19, 17:25 UTC
Monitoring -
What is the Impact: Chats and Breakout Rooms are not responsive.
Current Status: A fix has been implemented and services functionality has been successfully restored.
What next: We are going to monitor the performance and close the incident during the next hour.
May 19, 16:30 UTC
Investigating -
We are experiencing service interruptions affecting video conference features: Chat and Breakout Rooms.
Our engineering team is working to resolve as quickly as possible. The next update will be shared within 30 minutes.
May 19, 16:11 UTC