Kaltura Virtual Classrooms and Meetings Status

Virtual Classrooms and Meetings Status

All Systems Operational

About This Site

Welcome to Kaltura Virtual Classromms and Meetings status page

Platform Access Operational

Video Conferencing Features Operational

Recording Operational

File Upload Operational

Analytics Operational

Telephony Service Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Session Analytics data

Resolved - What Is the Impact: We have identified an issue with processing session Analytics data, it seems that requests did take a longer time to be completed. This issue affected the Session Stats since Dec 1st around 12:00 pm UTC and on, which means that session stats info is not updated properly.

Current Status: Our engineering team already identified the root cause, and seems the issue was caused due to a bug in the flow related to the table index that affected the process completion. At this stage, a Hotfix/change has already been deployed in PROD and the stuck processes already finished to run and all sessions completed.

What to Expect: Now you shall be able to see the session stats from today, however, if you may still see any issue, then please open a support ticket and our support team will check. At this stage, the issue is resolved and closing this incident.
Dec 2, 02:21 UTC

Monitoring - What Is the Impact: We have identified an issue with processing session Analytics data, it seems that requests did take a longer time to be completed. This issue affected the Session Stats since Dec 1st around 12:00 pm UTC and on, which means that session stats info is not updated properly.

Current Status: Our engineering team already identified the root cause, and seems the issue was caused due to a bug in the flow related to the table index that affected the process completion. At this stage, a Hotfix/change has already been deployed in PROD and the current stuck processes will finish with all sessions in 2-3 hours.

What to Expect: You will start to see the session stats from today in a few hours (about 2-3 hours), in the meanwhile we will keep monitoring the system to verify that all data will be set, and will close this incident during the next 2-3 hours.
Dec 1, 23:11 UTC

Investigating - What Is the Impact: we have identified an issue with processing session Analytics data, it seems that requests take longer time to complete.

Current Status: We are currently investigating this issue affecting Session Stats since Dec 1st around 12:00 pm UTC and on

What to Expect: Additional details will be shared during the next 2 hours.
Dec 1, 21:12 UTC

Dec 1, 2021

Nov 30, 2021

No incidents reported.

Nov 29, 2021

Recordings in Meeting Experience

Resolved - What was the Impact: Recordings start/Stop issue in Meeting Experience rooms

Current status : Issue revolved. The root cause has been resolved by our team

What to Expect: Monitoring has been completed and this post is now closed.
Nov 29, 16:24 UTC

Monitoring - What was the Impact: Recordings start/Stop issue in Meeting Experience rooms
( i.e Recording will not Start/Stop or Start/Stop with a few minutes Delay)

Current status : Issue revolved. The root cause has been identified and resolved by our team

What to Expect Next: We will monitor the issue for the next hour and close it then if no further issue
Nov 29, 15:39 UTC

Investigating - What Is the Impact: Recordings start/Stop issue in Meeting Experience rooms
( i.e Recording will not Start/Stop or Start/Stop with a few minutes Delay)

Current Status: We are currently investigating an issue affecting Recordings.

What to Expect: Additional detail will be shared shortly or within 30 minutes.
Nov 29, 15:10 UTC

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

Delay upon Recordings start/Stop

Resolved - What was the Impact: Observed Delay upon Recordings start/Stop in Meeting Experience rooms

Current status : Issue revolved. The root cause has been identified and resolved by our team

What to Expect: Monitoring has been completed and this post is now closed.
Nov 25, 16:52 UTC

Monitoring - What was the Impact: Observed Delay upon Recordings start/Stop in Meeting Experience rooms

Current status : Issue revolved. The root cause has been identified and resolved by our team

What to Expect Next: We will monitor the issue for the next hour and close it then if no further issue
Nov 25, 15:57 UTC

Investigating - What Is the Impact: Observed Delay upon Recordings start/Stop in Meeting Experience rooms

Current Status: We are currently investigating an issue affecting Recordings.

What to Expect: Additional detail will be shared shortly or within 30 minutes.
Nov 25, 15:40 UTC

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Meeting Experience: Recordings

Resolved - What was the Impact: Earlier between ~6:53 p.m. - 7:59 p.m. UTC, customers may have experienced issues either starting or stopping Recordings within KME rooms.

Current Status: After the earlier fix at 7:59 p.m. UTC, normal performance was restored and has been further verified.

What to Expect: Monitoring has been completed and this post is now closed.
Nov 22, 20:41 UTC

Monitoring - Current Status: The issue has been resolved and normal performance has been restored for Recordings.

What to expect: We will monitor and update accordingly within 1 hour.
Nov 22, 20:00 UTC

Update - What Is the Impact: Customers may experience issues starting or stopping Recordings.

Current Status: The team is continuing to work to resolve remaining issues.

What to Expect: The next update will be provided within 1 hour or less.
Nov 22, 19:48 UTC

Identified - What Is the Impact: Customers may experience issues starting or stopping Recordings.

Current Status: The root cause has been identified and mitigation steps have been taken. The team is currently working to ensure that normal performance will be restored shortly.

What to Expect: The next update will be provided within 30 minutes or less.
Nov 22, 19:18 UTC

Investigating - What Is the Impact: Recordings in Meeting Experience rooms

Current Status: We are currently investigating an issue affecting Recordings.

What to Expect: Additional detail will be shared shortly or within 30 minutes.
Nov 22, 19:01 UTC

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.